Using My Files

[jimns]

I recently switched from an S23 to an S25. Now in using My Files I see internal storage and OneDrive but even though OneDrive shows to be connected and logged in there are no files shown (I have lots of files on OneDrive). Tapping Sync makes it look like it is syncing but still no files show. What can I do to give access to OneDrive files in My Files?

[Mujibar]

Try clearing cache for My Files to see if that gets the sync going.

[jimns]

Nope. Nothing different. Still no files showing.

[Mujibar]

You could try to clear app data, as well. It may prompt you to re-sign in to your OneDrive.

[jimns]

Done that. No different.

[LongHiker]

It was working for me a couple of days ago when people reported it, but now it isn't.

I can still see the files in the OneDrive app.

I reported it via Samsung Members app -> Support-> Send feedback.

I tried it on 3 different devices.

[jimns]

I briefly saw something about uninstalling the up dates to get it to work. I did that and after logging in again, files appear!. Yeah to whoever mentioned that.

[LongHiker]

@jimns Uninstalling updates did make it work for me. I then re-applied the updates and it was broken. Looks like the last update broke it. 

I recommend that everyone report it. 

[jimns]

I reported it.

[SolveForce]

That issue usually happens when the OneDrive integration in the My Files app loses proper permission during device setup or account migration. Here's what you can try to get it working again:

1. Remove and Reconnect OneDrive in Gallery Settings

Open the Gallery app

Go to Menu (three lines) > Settings > Sync with OneDrive

Tap your Microsoft account > Sign out, then sign back in

This often resets the connection system-wide, including in My Files



2. Clear Cache for My Files and Microsoft OneDrive

Go to Settings > Apps > My Files > Storage > Clear cache

Do the same for Microsoft OneDrive

Then reopen My Files and check OneDrive again



3. Ensure File Access Permissions

Go to Settings > Apps > OneDrive > Permissions

Make sure Files and media or Photos and videos is allowed



4. Force Sync from OneDrive App

Open the OneDrive app directly

Navigate through your folders (this may prompt the system to register the directory in My Files)

Then go back to My Files and check under OneDrive




If that still doesn’t work, try removing the Microsoft account completely from the phone and re-adding it. This usually reinitializes sync and restores visibility.

Let us know if it starts showing up after that.